HOW TO REPORT A BUG

First, thank you for reporting bugs! Identifying, reproducing, and documenting bugs it’s an important part of making excellent system. We really, honestly appreciate your help.

WHAT’S A BUG?

Not all issues are as clear-cut as an application crash or hang. As you use the application, anything that strikes you as weird, unexpected, or broken is important to let us know about.

Report everything that you find. An issue might be glaringly obvious to you, but if you don’t report it, we may not even know about it.

HOW DO I REPORT BUGS?

Report bugs by sending an email to: [email protected]

Please make sure to include as much detailed information about the issue as possible.

See the section below for more information about what helpful things to include.

WHAT DOES A GOOD BUG REPORT LOOK LIKE?

No matter what the bug is, we will always want to know the same information:

▸ What did you try to do?
▸ What steps did you take to do that?
▸ What did you expect to happen?
▸ What happened instead?

It’s extremely helpful to us if you take the time to write it all out. Perhaps you learned how to do something in another app, and we have a totally different way to accomplish the same thing. Simply saying that something “doesn’t work” isn’t very helpful; spell it out for us as simply and clearly as possible.

Any supporting information you can think to add will be appreciated. Attach anything you think might be helpful. Some examples:

▸ Attach any relevant transcripts or log files.
▸ Explain how your Mac or iOS device might differ from a completely stock/default machine. (Plug-ins? Extensions? Extra monitors? Jailbroken?)
▸ Open up Console.app (look in the Utilities folder in your Applications) and check for any relevant messages that may be logged there.
▸ A screenshot or screen recording may be the clearest way to explain your bug. On your Mac, press ⇧⌘4 to take a screenshot. On an iOS device, press the Home and Lock buttons at the same time.

If you ever have any questions or general feedback for us, just send an email to the support team.

Thank you!